Frequently Asked Questions

Everything you need to know about your Etnies order and our products.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free standard shipping on all orders over $75. Expedited shipping options are available at checkout for an additional fee.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Exchanges can be processed for different sizes or colors of the same style, subject to availability.

How do I know which size to order?

Our shoes generally run true to size. We provide a detailed Size Guide on every product page including measurements in US, UK, and EU sizing to help you find the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital wallets like PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options via Afterpay.

Are Etnies shoes vegan-friendly?

We offer a wide selection of vegan footwear. Look for the 'Vegan' icon on our product pages, which indicates that the product contains no animal-derived materials or glues.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through the 'Order History' section of your account.